Refund and Returns Policy

we have been committed to providing customers with the best products and services, we believe in the quality of its products, and hope you can shop with confidence. Below is our return policy for e-bike and accessories orders, please read carefully:

1.Cancel Order

wachjew Electric bicycle orders
State	Can I cancel my order?	Cost
Before shipping	Yes	7% of purchase price
After shipment	Yes	15% of purchase price & shipping costs

wachjew Accessory Ordering
State	Can I cancel my order?	Cost
Before shipping	Yes	7% of purchase price
After shipment	No	/

2. COSWHEEL Returns within 30 Days

wachjew 30-day return policy
Question	Solution	Cost
Receive wrong items	Free to exchange or full refund	/
Damaged or missing accessories	Free to send accessories or accept a partial refund	/
About refund difference price	1. Partial refund of the difference price within 7 days2. Not acceptable(can send free gift) over 7 daysNote: wachjew has the right to organize any event promotion	/
Change delivery address	Customers need to pay an extra $20 per item	$20
Quality Issues Refund	1. Within 30 days: Defective products are returned or exchanged free of charge, and the customer bears the freight2. Over 30 days: Returns are not accepted, and repairs are accepted under the guidance of wachjew. Videos or photos must be taken to show the problem of the bicycle before repairing	shipping costs
Non-quality Issues Refund	Only refund within 30 days: We allow you to return any ebike in new and unused condition within 30 days of receipt, and charge a restocking fee of 30% of the purchase price, shipping costs are borne by the customerMerchandise must be returned in its original packaging. And in order to avoid the customer’s information being stolen by others, the customer must provide a receipt or other proof of purchase, as well as a photo to prove that it is in a new state	30% of purchase price & shipping costs
Used Ebikes	Only refund within 30 days: Any ebike returned in a used condition may be returned within 30 days of receipt, subject to return shipping and a restocking fee of 70% of the purchase price. Items must not be damaged in any way. Ebikes must have less than twenty-five (25) miles on the odometer	70% of purchase price & shipping costs
Items That Are Not Eligible For Return	1. Product from Unauthorized Reseller2. The damage is caused by human3. Special order4. Sale items or gift cards5. Giveaways or free items	/

To request a return, please email our customer support team at y@wachjew.com. We will provide you with a Return Merchandise Authorization (RMA) number and guide you through the return process. Upon receiving and inspecting your returned item, we will send an email confirming receipt. Additionally, we will notify you whether your refund request has been approved. If your return request is approved, we will process the refund within seven business days and credit the corresponding amount to your original payment account.
Our jechambike staff will inspect the return before processing it. If you return an item to us with dirt or debris that we cannot easily remove (i.e. deodorant, excessive pet hair, scuff marks, etc.), your item will be considered final sale and cannot be returned, and you will be refused return request. Please ensure items are unworn, unwashed, labels intact (if applicable) and undamaged.Once the return request is approved, the customer will be notified by email and will receive a refund to the original method of payment. Note that your bank or credit card company may take up to 30 additional days to process the refund.
No Bike Shop Returns. Please note that each of our partner bike shops sets its own return and exchange policies and procedures. We do not accept returns of items purchased from bike shops. Please contact the place of purchase to discuss their return policy.
Quality problems occur, we fully understand that these potential problems of yours usually cause frustration, sometimes even anger, but please calm down and trust us, we are a professional manufacturer of ebikes, we will definitely work hard to provide you with technical support, promise We will definitely be responsible for this quality problem, and make free replacement parts or replacements, please rest assured.

3. Ebikes are not allowed to be returned after 30 days

4. Returns are not accepted after the parts order is shipped, and only free replacement is due to quality problems

5. Compensation For Quality Problems

If you believe your product is defective and it was purchased within one year from our authorized dealer, please email y@wachjew.com with photos or videos of the defect, as there may be a simple solution to resolve your issue.
The support team can provide you with a technical solution.

If the issue persists, we recommend taking the product to a local bicycle repair shop for servicing. We are willing to compensate for the defect (the specific compensation amount requires negotiation with Wachjew).

Please note that you must meet the eligibility requirements to receive the subsidy.，

a) Valid repair shop print invoice/electronic invoice (handwritten invoice is unqualified);

b) The reimbursement amount cannot exceed twice the price of the corresponding part for repair.

c) If a part is damaged again, we do not provide replacement services. Each part is eligible for replacement only once. Wachjew reserves the right to determine whether a product defect exists or if the damage is due to normal wear and tear.

6. Remark

a) wachjew 1500 S Milliken Ave unit i Ontario CA 91761

b)For specific return address information, please contact our online customer service or send an email to y@wachjew.com.

c) Our online customer service and customer service email only handle information about orders from dealers and official websites. Information on retail platforms such as Amazon and AliExpress is handled by other professional after-sales teams. Users of Amazon and AliExpress please be aware that if you have any questions or after-sales issues, please consult the Amazon and AliExpress sites. The official website will not process information other than orders from the official website. We will not process any information you provide on other retail platforms. We will give any answer, but will forward it to the corresponding person in charge。s.